Terms and Conditions

Definitions

'I', 'me', 'my', ‘you’, ‘yours’, ‘yourself’ and ‘hirer’ refers jointly and severally to the person or persons who are the Customers. 

‘Customer' means the person or persons nominated as the hirer under the heading 'Hirers Name / Contact' on the Rental Agreement, any person whose bank account is presented in payment of the Customer's charges, or any person who deems themselves to be the legal entity and ultimately responsible for the motorhome. Should the legal entity be different from the driver, then full name, address and contact phone numbers must be supplied. 

'This Agreement' means the Rental Agreement, the Insurance Motor Rental Agreement and these Terms and Conditions. In the event of any discrepancy between these Terms and Conditions and any other Sweet Escapes Preston literature, the provisions of these Terms and Conditions apply.

‘Booking’ the confirmed reservation of a motorhome hire and includes the payment of the Booking deposit and/ or full balance for the rental. 

‘Booking Deposit’ means the monetary amount required to confirm the motorhome Booking. 

‘Rental Period'
Means the hire period as stated on the Rental Agreement or any agreed variation thereof and any additional period during which the Vehicle is in the Customer's possession or control.

'Vehicle'
Means the Vehicle as stated on the Rental Agreement and includes tyres, tools, accessories, the Living Equipment and any other special equipment, documents related to the Vehicle and any replacement or substitute Vehicle which may be provided at the discretion of Sweet Escapes Preston.

'Living Equipment'
Includes but is not limited to the following; TV, DVD player & aerial, Radio/USB stereo, oven, crockery, cutlery & cooking utensils.

'Security Deposit'
Means the amount held as security by Sweet Escapes Preston in relation to this hire. 

‘Overhead Damage’
Is deemed as any damage sustained to any part of the Vehicle, its equipment and or any third party property which occurs above 6 feet (1.83 metres) in height measured from the ground upwards.

1. Hire rates quoted include: 
- VAT
- Unlimited mileage 
- UK standard Vehicle insurance* 
- UK standard equipment & breakdown**

All prices quoted in the Agreement are gross prices.

*Insurance loading. In some cases, Sweet Escapes Preston will incur additional charges if the driver to be insured has a traffic conviction, more than 1 insurance claim or is in an occupation which is deemed high risk. These charges will be passed onto the Customer.
**Sweet Escapes Preston will supply full breakdown cover to cover any mechanical faults to the base chassis of the motorhome. Any call out charges necessitated by the client through operator error, e.g. a flat Vehicle battery, wrong or insufficient fuel, keys locked in a motorhome etc, will be the responsibility of the client.

2. Minimum Hire
This ranges from 3 to 7 nights depending on the season. Sweet Escapes Preston reserves the right to increase the minimum hire period for certain events.

3. Payment
A Booking is only binding after it has been confirmed by Sweet Escapes Preston and a Booking deposit payment of 25% of the total hire cost has been received. Our terms and conditions including cancellation policy apply from this point onwards. Once the Booking is confirmed, a confirmation email will be sent out to the client. Settlement of the remaining balance will be due six weeks prior to departure. Sweet Escapes Preston reserves the right to cancel the Booking if payment is not received six weeks prior to departure. Payment is accepted by credit card (Visa or MasterCard only), debit cards or bank transfers. 

For late Bookings (less than six weeks before departure) the full rental price is payable on Booking. Vehicles will not be released without full payment being completed. Sweet Escapes Preston reserves the right to increase the Booking deposit for certain events or promotions.

4. Cancellation charges
All booking deposits are non- refundable.

• More than 6 weeks before: 25% of the total hire cost or booking deposit (whichever is the greater).

• 6 weeks: 100% of the total hire charge

• No show : 100% of the total hire charge

All monies due and received within 6 weeks of the commencement of their hire are non-refundable and the customer is liable for the full hire amount if not yet paid.

A ‘No Show’ is deemed as the Customer not presenting themselves on the first day of the Rental Period to collect their motorhome and not communicating to Sweet Escapes Preston prior to this date that they will be collecting the Vehicle on an alternative date/time within the booked Rental Period. Should the hire be deemed a No Show, the Booking will be automatically cancelled at close of business that day and the Vehicle will be released for re-hire by another party. No refunds whatsoever will be due.

Sweet Escapes Preston cannot postpone or transfer money from one hire to another. Sweet Escapes Preston reserves the right to amend our cancellation policy for certain events.

We strongly advise customers to buy holiday insurance for cover in case they need to cancel.

5. Covid-19 Cancellation Policy
Valid for all Bookings made from the 18th May 2020. A no quibble refund on your Booking or postponement less a £25.00 admin fee. Covid policy applies if the UK government imposes restrictions that cause the following:
• UK government guidance causes closure of the Just go depot on the date when your collection is due to take place (Toddington or Edinburgh depot)
• UK government guidance advises a full UK-wide lockdown resulting in a full ban on all non-essential travel over the dates you are due to hire

6. Ireland Travel
For those travelling within Ireland there is an additional charge of £10.00 per night for your Ireland cover (including Irish roadside assistance). Ireland cover is mandatory and you will be in breach of these terms and conditions should you take a motorhome into Ireland without taking out Ireland cover insurance. Maximum charge term for Ireland cover is 21 nights.

7. Dogs
Up to two small dogs are allowed. No puppies. Dog owner must provide secure crate to transport dog within the motorhome whist in motion. Crate must be able to be secured to seatbelts.

8. Festivals
No festival hire allowed.